Audio/Visual File Handling
Data-Driven Support for Media
Supporting Clients with Media Storage and Access
We have a great deal of experience of this sector, as we work closely with several media clients who are located all over the UK. Many new enquiries come to us as from existing clients, such is the satisfaction with the level of IT support that we provide them with.
We understand the needs of our media-based clients, with many clients requiring temporary IT solutions to cover them for the likes of external events or sporting fixtures. As such, we understand what additional IT support is required by then, so that they can in-turn meet their client’s needs.
This additional IT support can be scaled up or scaled down when required, ensuring that our clients have access to the internet and all the cloud solutions we provide them with, when they need it the most, all as seamlessly as if they were back in the office.
How We Support Our Media Clients
In the fast-paced world of media, downtime is not an option. Our proactive approach to IT support focuses on identifying and resolving potential issues before they impact your operations. With our monitoring and rapid response times, we minimise disruption to your business and consistently deliver high-quality IT support.
We understand the critical role technology plays in powering and supporting our client’s business’s and always ensuring that they have access to the IT systems they need.
Data security is of paramount importance and confidential information must be protected. Our robust cybersecurity measures safeguard your valuable assets, ensuring that your content remains secure and your reputation intact.
The support we provide ensures your data is secure, protected and backed-up at all times. So, whether you’re a digital media agency, a production company, an events company, or a publishing house, we have the expertise to handle the intricacies of your business.
The Importance of Customer Service
It is important to provide clients with a good customer experience. We place a great deal of importance on clear and concise client communications. An example of this is how we remotely monitoring your IT system so we can identify potential problems, remotely log in and fix them, then report back to the client.
We understand that our clients heavily rely on technology for content creation, distribution and collaborating with their clients. Our skilled and experienced technicians are well-versed in the software and hardware that is available on the marketplace and what is best suited to undertake particular tasks.
We take the time to really get to know our clients and what their IT support needs are, and only when we have this clear picture are we able to suggest an IT solution that we think will not only match the present needs of the business.
